Direct Messages Guide

Open Message Settings

In the WordPress dashboard, go to VH360 Theme → Messages.

This screen controls direct message settings for the site.

Enable or Review Messaging

Use the Messages settings screen to review the available direct message options.

After changing settings, save the page and test messaging from the frontend.

Where Users Access Messages

Users access direct messages from the frontend areas provided by the theme, such as dashboard or user navigation links when those links are available.

You can add message-related links to menus from Appearance → Menus if they are available in your menu setup.

Send a Test Message

1. Log in as one user.
2. Open another user’s profile or the message area.
3. Send a message.
4. Log in as the recipient.
5. Confirm the message appears.

Check Related Notifications

Direct messages can work alongside in-site notifications. After sending a test message, check whether the recipient sees a notification in the site notification area.

Troubleshooting

Users cannot send messages

Review VH360 Theme → Messages and confirm messaging is enabled/configured as expected.

A message area is missing from the dashboard

Check the dashboard menu setup under Appearance → Menus and confirm the correct dashboard item is included.

Logged-out visitors cannot send messages

Direct messaging is intended for logged-in users. Have the visitor log in first.