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License & Updates

Licensing and Updates Guide

Applies to: Current VideoHub360 theme package

Activate the License

  1. Go to VideoHub360 → License.
  2. Enter the license details supplied with the product.
  3. Click the activation control.
  4. Confirm the screen reports an active license.

The license controls access to licensed features and customer-side updates. Studio and VH360 PWA & App display a locked state when the license is inactive.

Keep the Suite Aligned

Update the theme and bundled plugins as one product suite. In particular, keep these components compatible:

  • VideoHub360 theme
  • VideoHub360 Core
  • VH360 Studio
  • VideoHub360 Community
  • VideoHub360 Memberships
  • VH360 PWA & App
  • VideoHub360 Starter Sites

Core should remain active before Studio. Do not replace only one bundled plugin with a file from a different release unless the release instructions specifically direct you to do so.

Check for Updates

Use the normal WordPress Updates and Plugins screens. Licensed bundled products use the VideoHub360 update service and product map. Studio is included in that licensed update system.

Before updating a production site:

  1. Create a database and files backup.
  2. Record the current theme and plugin versions.
  3. Update in a staging site when possible.
  4. Test the dashboard, video playback, Studio, memberships, PWA installation, and any connected replay provider.
  5. Clear theme, page, CDN, and browser caches after the update.

License Status and Studio

Studio requires:

  • VideoHub360 Core active
  • VH360 Studio active
  • an active VideoHub360 license
  • a user role allowed by VH360 Theme → Permissions → Host Live Rooms

Administrators retain access through the administrator bypass, but an inactive product license still locks licensed Studio features.

Troubleshooting

The license is active but a feature remains locked

Reload the license screen, clear theme and page caches, and confirm the required plugin is active. For Studio, confirm Core is active and the user has Host Live Rooms permission.

An update is not offered

Confirm the license is active, the site can make outbound HTTPS requests, and the installed product slug matches the official bundled plugin. Check again under Dashboard → Updates.

Studio and Core show different behavior after an update

Confirm both components came from the same release package. Restore the compatible versions or install the complete current update set.

Videohub360 Licensing and Updates Guide

This guide explains how to activate your Videohub360 license and make sure your theme and included plugins can receive updates.

This guide is intended for customers who purchased Videohub360.

1. What Your Videohub360 License Is For

Your Videohub360 license is used to:

  • Activate your Videohub360 product on your WordPress site
  • Confirm that your site is eligible for updates
  • Allow access to supported Videohub360 features
  • Help keep your Videohub360 theme and included plugins current

Keep your license key private. Do not share it publicly or post it in support forums.

2. Before You Start

Before entering your license key, make sure:

  • WordPress is already installed
  • The Videohub360 theme is installed and activated
  • The required Videohub360 plugins are installed and activated
  • WooCommerce is installed and activated if your site uses paid membership features
  • You are logged in as a WordPress administrator

3. Where to Enter Your License Key

In your WordPress dashboard, go to:

Videohub360 → License

Look for the license or activation section.

Enter your Videohub360 license key exactly as provided, then save or activate the license.

4. How to Confirm Your License Is Active

After saving your license key, check that the license status shows as active or valid.

A successful activation usually means:

  • Your license key was accepted
  • Your site is connected to the Videohub360 licensing system
  • Your site can receive eligible product updates
  • Licensed Videohub360 features should be available according to your purchase

If the license does not activate, review the troubleshooting section below.

5. Updating Videohub360

Once your license is active, Videohub360 updates should appear in your WordPress admin area when updates are available.

To check for updates, go to:

Dashboard → Updates

You may also see update notices under:

Appearance → Themes

or

Plugins → Installed Plugins

When updates are available, update the Videohub360 theme and any related Videohub360 plugins from the WordPress dashboard.

6. Recommended Update Steps

Before updating, it is recommended that you:

  1. Back up your website.
  2. Back up your database.
  3. Update the Videohub360 theme.
  4. Update Videohub360 plugins if updates are available.
  5. Clear any caching plugin or hosting cache.
  6. Visit the frontend of your site and confirm everything looks correct.

If your site is live and important to your business, test updates on a staging site first when possible.

7. If Your License Does Not Activate

If your license key does not activate, check the following:

  • Make sure the license key was copied correctly.
  • Make sure there are no extra spaces before or after the key.
  • Confirm that your license has not expired.
  • Confirm that your license has not already reached its site activation limit.
  • Make sure your website can connect to external services.
  • Temporarily disable security/firewall plugins if they may be blocking the request.
  • Clear your browser cache and try again.

If the issue continues, contact support and include:

  • Your license key or order email
  • Your website URL
  • A screenshot of the license status or error message
  • The version of Videohub360 you are using

8. If Updates Are Not Showing

If your license is active but updates are not appearing:

  • Go to Dashboard → Updates and check again.
  • Make sure the license is still active.
  • Make sure the Videohub360 theme and plugins are installed correctly.
  • Clear your site cache.
  • Check again after a short period of time.

If updates still do not appear, contact support.

9. If Your License Expired

If your license or support period has expired, updates and support access may no longer be available.

To continue receiving updates and support, renew your license or support plan from your account or through the renewal link provided by Videohub360.

10. After Activation Checklist

After entering your license key, confirm the following:

  • The license status shows active or valid.
  • Required Videohub360 plugins are installed and active.
  • Your site does not show license-related warnings.
  • Updates appear normally when available.
  • Videohub360 pages and features load correctly on the frontend.

11. When to Contact Support

Contact Videohub360 support if:

  • Your license key will not activate.
  • Your license shows as expired even after renewal.
  • Updates are not appearing after activation.
  • A Videohub360 feature is unavailable even though your license is active.
  • You receive an error message you do not understand.

When contacting support, include your website URL, license/order email, and screenshots of any error messages.