Video Upload Storage and Processing

VideoHub360 uses a shared upload system for supported Video, Lesson, and Activity Feed video uploads.

The selected provider is configured under VideoHub360 → Studio Settings as the Default video storage provider.

Supported Upload Types

The shared upload system can be used for:

• Video uploads
• Lesson uploads
• Activity Feed video uploads
• Production Studio replays
• Studio interactive-session replays
• Live Room replays

Each form keeps its own permissions, upload limits, and content workflow.

Default Video Storage Provider

Available providers can include:

• VideoPress
• Publitio
• Bunny Stream
• Local Media

Only one provider is selected as the default.

Provider credentials and connection settings are configured in Studio Settings.

Video and Lesson Uploads

Video and Lesson uploads are started from the frontend Add Video or Add Lesson form.

Requirements include:

• Permission to create videos
• File uploads enabled in Add Video Form settings
• An active Studio license for centralized provider uploads
• A supported file format
• A file within the configured upload limit

The upload must finish before the form can be submitted.

A completed transfer can remain in Processing while the provider prepares the video for playback.

Activity Feed Video Uploads

Activity Feed videos use the same provider system but remain Activity Feed content.

They continue to use:

• Activity Feed posting permissions
• Activity Feed media limits
• Activity Feed file restrictions
• Activity Feed post association

Uploading a video to the Activity Feed does not create a VideoHub360 Video or Lesson post.

External Video Sources

The shared upload system is not used for:

• Direct video URLs
• YouTube links
• Vimeo links
• Custom embed code
• Other externally hosted sources

These sources remain hosted by their original provider.

Upload States

Uploading

The file is being transferred.

Do not close the page or navigate away.

Processing

The upload finished, but the provider is still preparing the video.

The content cannot be considered ready until processing finishes.

Ready

The provider asset is ready and can be associated with the submitted content.

Failed

The upload or provider processing failed.

Use Retry when available or remove the failed upload and start again.

Cancelled

The current upload was stopped.

A cancelled asset is not attached to the final content.

Replacing an Upload

Remove or cancel the current upload before selecting a replacement file.

Do not submit the form while an older upload is still Uploading or Processing.

Provider Behavior

VideoPress

VideoPress can continue processing after the transfer finishes.

Wait for the Ready state before completing the content workflow.

Publitio

Publitio can use server relay or direct-browser upload when direct upload is configured.

Direct-browser upload sends the file from the browser to Publitio without routing the full file through WordPress hosting.

Bunny Stream

Bunny Stream can continue processing after the transfer finishes.

Playback is not ready until Bunny Stream completes processing.

Local Media

Local Media stores the file on the WordPress hosting environment.

Local Media is subject to:

• PHP upload limits
• Server disk space
• Hosting bandwidth
• Request timeouts
• Backup size
• Media delivery performance

Temporary and Abandoned Uploads

Uploads that are not attached to completed content remain temporary.

VideoHub360 can clean up abandoned or unassociated upload records and provider assets after the configured retention period.

Content Association

When the content form is successfully submitted, the ready provider asset is associated with the new Video, Lesson, or Activity Feed post.

Do not delete the provider asset manually after the content has been published.

Test the Upload System

1. Confirm the default provider is configured and connected.
2. Upload a short test Video.
3. Confirm the status moves from Uploading to Processing to Ready.
4. Submit the Video and test playback.
5. Upload a test Lesson.
6. Upload a test Activity Feed video.
7. Confirm each item appears in the correct content area.
8. Test a direct video URL and confirm it bypasses the upload provider.

Troubleshooting

The upload option does not appear

• Confirm uploads are enabled in Add Video Form settings.
• Confirm the account has permission to create videos.
• Confirm the Studio license is active.

The upload remains in Processing

Check the provider dashboard and the Studio provider diagnostics.

Processing can continue after the transfer reaches 100 percent.

The upload fails immediately

Confirm:

• The file format is allowed.
• The file is within the configured limit.
• Provider credentials are valid.
• The browser remains connected.
• The provider service is available.

A published video does not play

Confirm the provider asset reached Ready status and was not deleted or moved in the provider account.

An Activity Feed upload uses the wrong limits

Activity Feed uploads use Activity Feed media settings, not the Add Video Form upload limits.